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How ballyplay Handles Your Personal Information

This privacy policy tells you exactly what data we collect when you open an account, fund it via PayPal, Venmo, or Play+, and use the platform — and what we do with it.

Account data protectionPayPal & Venmo transaction privacyMobile access securityData request rightsUS-eligible states only

Explore the Lobby Read FAQ

What We Collect and Why We Collect It

ballyplay Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

When you create an account, we collect the information needed to verify your identity — your name, date of birth, address, and government-issued ID. This is a legal requirement in every eligible state where we operate, not a choice we made. When you fund your account

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through PayPal, Venmo, or a Play+ prepaid card, we record the transaction reference and amount so your wallet balance stays accurate and disputes can be resolved cleanly. We also collect device and browser data — IP address, session timestamps, and mobile OS type — to protect
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your account from unauthorized access and to keep the platform running correctly on your phone or desktop. Email address and phone number are used for account communications, identity verification codes, and support follow-ups. We do not sell your personal data to third-party marketers. Data shared with
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payment processors like PayPal and Venmo is limited to what those processors require to complete your transaction. If you contact our support team, that conversation is logged and retained so we can track resolution and improve response quality. Your data is stored on secured servers with
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encryption at rest and in transit. Retention periods follow applicable state law in your eligible jurisdiction.

Service availability depends on eligible states and local law. US online casino and sportsbook access is licensed state by state, so check your state's rules before opening an account. 21+ where applicable.

PRIVACY CONTACT

Reach Us With a Privacy Request

If you want to access, correct, or delete the personal data we hold on your account, our support team handles those requests directly. You can reach us through live chat, email, or your account dashboard — whichever is easiest from your phone or desktop. We aim to acknowledge privacy requests within one business day and complete them within the timeframe required by your state's applicable law.

DATA HANDLING PRACTICES

How We Keep Your Account Data Secure

Security is built into how your account works, not layered on top as an afterthought. Every login triggers a session check, and unusual activity — like a new device or IP outside your usual location — prompts an additional verification step. Withdrawals via PayPal or Venmo require the account name to match your verified identity on file before the transfer processes. We use cookies to keep your session active and remember your payment method preferences; you can review and clear cookies at any time through your browser settings.

Encryption in Transit

All data moving between your device and our servers is encrypted via SSL. This covers your login, payment details, and any support messages you send through the platform.

Cookie Controls

We use session cookies and preference cookies. No advertising cookies are dropped without your consent. You can manage or clear these through your browser or mobile settings at any point.

Withdrawal Identity Match

When you request a PayPal or Venmo cashout, the name on the destination account must match your verified profile. This step protects you from unauthorized withdrawals.

Data Retention Limits

We keep your account data for the period required by state law in your eligible jurisdiction. Once that window closes, inactive account records are deleted from our active systems.

Answers to Common Privacy Questions

Here are the questions we hear most often about how your personal data is handled on ballyplay. If your question is not covered below, live chat is the fastest way to get a direct answer from our support team.

We collect your name, date of birth, address, government ID details, email, and phone number. This is required for identity verification in every eligible state where we operate.

We share only what PayPal, Venmo, or Play+ require to process your transaction. We do not sell payment data or personal profiles to marketers or data brokers.

Contact our support team via live chat or email, reference 'data access request,' and include your account username. We handle requests within the timeframe your state's law requires.

Yes. Submit a deletion request through live chat or support email. We will remove your data once any legally required retention period under applicable state law has passed.

Session cookies keep you logged in, and preference cookies remember your payment method. No advertising cookies are placed without consent. Clear them anytime through your browser or phone settings.

Yes. SSL encryption covers every session regardless of device. Unusual logins from new devices prompt a verification step before account access is granted, whether you're on mobile or desktop.

Reference

Privacy Policy

Access may be available only in states where local law permits.

InfoLegal Appballyplay App InfoMotor City Wilds

How ballyplay Handles Your Personal Information

Reach Us With a Privacy Request

How We Keep Your Account Data Secure

Encryption in Transit

Cookie Controls

Withdrawal Identity Match

Data Retention Limits

Answers to Common Privacy Questions

01 What personal data does ballyplay collect when I open an account?

02 Does ballyplay share my payment data with third parties?

03 How do I request a copy of the data ballyplay holds on me?

04 Can I ask ballyplay to delete my personal data?

05 How does ballyplay use cookies on mobile and desktop?

06 Is my data protected if I access ballyplay from my phone in Houston?

Privacy Policy

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